Technology is fast-pacing. It’s all around us. 3G networks are deployed world-wide (although at small percentage of overall networks) and the battle is already on for 4G between LTE and WiMax. The new annunciation of is here as an answer for the fuel crisis. Digital photos and web-sharing has only recently (I’m talking years-scale) become common and now we witness amazing ways to combine the two and . Mobile and VoIP. Need I say more? These two technologies are always revolutionized. VoIP is becoming widespread in more and more businesses, homes and various vertical markets. Mobile is constantly surprising us. iPhone, Modu, GPS-integrated phones.
But still, we’re not there. Not from an innovation point of view. It seems that in our vanity and ambition to become leaders in this technology race, we forget something. That something is stability and reliability. Technologies are evolving but can the family next door use it?
High availability of day-to-day infrastructures and commodities like water, Gas, PSTN lines, electricity and TV is perceived as self evident. We open the TV and “Lost” is on, we click a switch and let there be light. Why can’t we have the same availability and reliability on more advanced technologies?
Yesterday, was not a good day for me. I woke up late because the alarm in my cellular didn’t work. My other cellular, top of the line HTC TyTN 2 decided to quit charging for some reason. I picked up my laptop bag and found out it’s hot. why? my laptop didn’t go to sleep mode when I shut it down so it continued to exhaust the battery while in close bag. I quickly went down to my car, and… Yes, the battery is gone. And on top of things, the on facebook was going through upgrade.
High-level technology is just not there. Take for example a recent report that demonstrated that only 3 of top 20 most popular web sites achieved the mythical 5 9’s of reliability. At the beginning of the year 4 undersea communication cables were cut crippling international communication in countries like India, Qatar and United Arab Emirates. These examples are annoying but not harmful (unless you just have to update the entire world on what you ate for breakfast). A much more alarming example of why reliability is important came just at the beginning of this month were a Canadian toddler died after VoIP 911 dispatched an ambulance to the family’s former home, more than 2500 miles away.
I hope that top-level technology companies will quickly realize that amazing gadgets and cool features are nice, but reliability is more important. Until than, we can only backup our and go outside to real friends the next time that our favorite social network is done.